Privacy Policy

This Privacy Policy describes how the company collects, uses, and shares your personal information when you visit or make a booking through the Ghibli Museum website. We are committed to protecting the privacy of our cherished visitors and handling your data with care and respect. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

We collect personal information that you voluntarily provide to us when you make a ticket reservation, sign up for newsletters, or contact us directly. This includes details such as your name, email address, postal address, phone number, and payment information. We also automatically collect certain information about your device and browsing actions, such as your IP address, browser type, and how you interact with our website. This data helps us understand visitor behavior and improve our online services for everyone, especially our international guests.

Use of Data

The information we collect is primarily used to process your ticket reservations, confirm your visits, and manage your access to the Ghibli Museum. We also use your data to communicate with you about your booking, provide customer support, and send you important updates or information about the museum, if you have opted in. What's more, aggregated data helps us analyze website traffic, enhance user experience, and ensure the smooth operation of our online systems. We are dedicated to using your information responsibly to enrich your museum experience.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, booking information is kept for a period consistent with our operational needs and legal obligations in Japan. Once your data is no longer required, we will securely dispose of it or anonymize it so that it can no longer be associated with you. You may also request the deletion of your personal data under certain circumstances.

Transfer of Data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, even when transferred internationally. Any transfers of personal data out of Japan will be conducted with appropriate safeguards as required by Japanese law, ensuring your privacy rights remain protected. This includes using secure payment processors for ticket purchases.

Security of Data

We are committed to protecting the security of your personal data and employ various technical and organizational measures designed to prevent unauthorized access, use, or disclosure. We use encryption, firewalls, and secure server facilities to safeguard your information during transmission and storage. While we strive to use commercially acceptable means to protect your personal data, remember: that no method of transmission over the Internet or method of electronic storage is 100% secure. This means, we cannot guarantee its absolute security.

Your Rights

Under Japanese law and other applicable regulations, you have certain rights regarding your personal data. These rights include the ability to access, update, correct, or request the deletion of your personal information that we hold. You may also have the right to object to certain processing activities or request restrictions on how your data is used. To exercise any of these rights, please contact us using the details provided on our website. We are dedicated to assisting you in managing your personal information effectively.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top. We encourage you to review this Privacy Policy periodically for any modifications. Your continued use of our website after any changes signifies your acceptance of the updated terms.

Contact Us

Email: support@gmmitaka.jp

Address: 207-18 Aoyama-dori, Chiyoda, Tokyo 101-6745